Notes! Because invoice charge is stored in the extra costs’ field on the order header, either Invoice Charge or Extra costs are shown on a parts order. When the invoice charge functionality is switched on extra costs cannot be used. When it is switched off, the Invoice Charge field shown in the previous screenshots will change to show the ‘Extra’ field instead.

Zero value orders and orders with only non-external lines (warranty or internal) do not include an automatic invoice charge.

If a credit note is created by copying a previous order (RMK > Customer Return in workshop or Full Credit of a parts order), the invoice charge from the order is copied to the credit note. A credit note raised by any other means (including Partial Credit of a parts order) does not include the invoice charge.

For Parts collect invoices, the invoice charge is only applied once for the collect invoice, even though it may include many orders. The charge applied to the first order processed is the one which is applied to the invoice.

If a workshop order is split between two or more customers, the invoice to the first customer, whose customer number is on the order header, has an invoice charge applied automatically. Subsequent invoices split to different customers, also have an invoice charge applied automatically using the default invoice charge which is defined on each respective customer file. Invoice charge for secondary customers cannot be amended or removed.

The customer invoice on an insurance order for any excess, betterment or tax payable by the customer, is created on the basis of the deal between the insurance company and the customer. If the order header holds an invoice charge it will be payable by the insurance company. The customer invoice will not include any separate invoice charge.