Why:
The Volvo Customer Database (CDB) is a central database containing customer information for all customers of Volvo – regardless of market.
Note! You should not
activate the Fusion/CDB interface until advised to do so by the
Retail Systems VTC team and the CDB project team.
Where:
From the desktop select Parameter Maintenance. This will display the Parameter Maintenance window.
How to Setup the CDB Interface:
The following Fusion parameters first need to be set up:
• CDB 001 Enables/Disables the CDB Interface.
• CDB 002 Stores the maximum number of customers returned by CDB search (max.15).
• CDB 003 VTC Party Identifier.
• CDB 004 Dealer Party Identifier.
• CDB 005 CDB Application Name.
• CMM 030 VCOM Partner Name for Synchronous Messages and Initiator Name.
• CMM 031 VCOM Partner Name for Asynchronous Messages and Initiator Name.
Database Triggers: The Fusion/CDB interface relies upon triggers on the fusion customer files. Run the command vautoup from the command line and ensure that the status is ‘Active’ against the trigger name CUSTAUDIT.
Address Field Mapping: The use of the Fusion address and post code fields varies from market to market. In order to map address fields from CDB to the appropriate Fusion address fields for your market, file THF585 should be amended. From the desktop select Settings > Control Master File > Branch > CDB Control.
Note! If you amend THF 585
incorrectly, the downloaded values will appear out of position in the Fusion
Customer File. Please refer to section CDB/Fusion Field Mapping section for a
detailed explanation of how to map fields.
What else would you like to do?