Why:
If a claim number has been used before, it may be that the importer will credit the details under a different number. When the credit note is extracted, the system checks for claims that match and any that don’t will be displayed in 'Credit, Adjustment and Error Details'.
Where:
From the Claim View, select Actions > Credit Adjustment and Error Details. This will display a Credit Details in Error window.
How to Reassign Claims:
In the Credit Details in Error window you can select
various views that let you find the credit you want to work with. Highlight the
required credit and click the ‘Assign Credit to Claim’ button 
. This displays the Assign Credit to Claim
window. This window lists the claims that have the same order number as the
incorrect credit. Highlight the correct claim and click the ‘View Re-assign
Claim’ button 
to display the claim
details. Now click the ‘Re-assign Claim’ button 
to assign the selected claim to the
credit. When the claim has been reassigned, Fusion
runs an auto reconciliation that changes the credit status from ‘*ERR Unmatched’
to ‘*CRD Volvo Credit Received’.
What else would you like to do?
Adjusting/Manually Reconciling a Claim.
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