Why:
Some parts might be deemed by the market company as being eligible for ‘free fit’. This means that if any of these parts are sold, then the cost of fitting the parts is free to the customer. The fitting cost is split between the market company and the dealer.
‘Free fit’ claims are handled through the price support function.
Where:
From the Workshop Order View, select Actions > Price Support > Claims. This will display a Price Support – Work with Claims window.
How to Use Free Fit Parts:
When a free part is added to a workshop order, a window is displayed asking you to confirm whether the customer is to be charged for fitting.
If the fitting is to be free of charge to the customer, a repair order line with an internal payment code must then be added to the order.
When the order is completed, a price support claim for the fitting of the part is automatically created by Fusion.
The claim can be viewed within price support by selecting Actions > Price Support > Claims from the part or parts order view.
What else would you like to do?
Transferring Price Support Data to and from VIPS.
Work with Price Support Claims.
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