Why:
The price support function gives the market company the opportunity to support dealers in offering special prices or labour costs to all or specific customers of a dealer.
Where:
From the Part View or Part Order View, select Actions > Price Support > Claims. This will display a Price Support – Work with Claims window.
How to Work With Price Support Claims:
When an order is created in Fusion which meets the price support case criteria, a symbol is displayed in the Order Details window. When the order is completed a price support claim is automatically created by Fusion and transmitted to VIPS.
When a claim is created its status is ‘pending transmission’. Once transmitted its status is changed to ‘pending confirmation’.
When received into VIPS, the market company review the claim and give it a ‘reason code’. These reason codes indicate to the dealer whether the market company disputes the claim. The reason codes are as follows:
|
Reason Code |
Description |
|
01 |
claim accepted |
|
20 |
claim pending because case is in status pending |
|
21 |
claim pending |
|
53 |
claim rejected, dealer is not set up for price support |
|
54 |
claim rejected, support amount doesn’t match agreed support amount |
|
55 |
claim rejected, support price can't be 0 |
|
56 |
claim rejected, quantity can't be 0 |
|
57 |
claim rejected, line number can't be 0 |
|
58 |
claim rejected, invoice number can't be 0 |
|
59 |
claim rejected, retail price can't be 0 |
|
60 |
claim rejected, dealer net can't be 0 |
|
61 |
claim rejected, claim amount can't be 0 |
|
62 |
claim rejected, currency can't be blank |
|
63 |
claim rejected, currency code doesn't exist |
|
64 |
claim rejected, split ID doesn't exist |
|
65 |
claim rejected, sales date can't be 0 |
|
66 |
claim rejected, sales date is not between start date and end date |
|
67 |
claim rejected, price support rule can't be blank |
|
68 |
claim rejected, price support rule do not include any valid value |
|
69 |
claim rejected, case ID doesn't belong to dealer/customer |
|
70 |
claim rejected, case line doesn't exist |
|
51 |
claim rejected, case ID doesn’t exist |
|
52 |
claim rejected, dealer doesn’t exist |
|
71 |
claim rejected, selling price doesn’t agree with the support price |
|
72 |
claim rejected by importer |
|
73 |
claim rejected, incorrect discount code on part number |
|
74 |
claim rejected, part number doesn't exist |
|
75 |
claim rejected, part number doesn't exist on the case |
|
76 |
claim rejected, operation number doesn't exist on the case |
|
77 |
claim rejected, sales date isn’t a valid date |
|
78 |
claim rejected, selling price is below dealer net |
|
79 |
claim rejected, customer type isn’t valid |
What else would you like to do?
Learn more about Free Fit.
Transferring Price Support Data to and from VIPS.
Work with Price Support Cases.